FAQ

General

What kind of products do you offer?

A: We specialize in high-quality jewelry and accessories designed for everyday wear and special occasions.

Are all products authentic

Yes, all our pieces are carefully selected and guaranteed for quality

Do prices include taxes

Yes, all prices listed on our website include applicable taxes

How do I place an order

Simply browse our collection, add items to your cart, and proceed to checkout

Can I modify my order after confirming it

A: Orders can only be modified before they are shipped. Please contact our support team as soon as possible

Can I cancel my order

Yes, cancellation is possible before your order has been shipped

How do I know if my order is confirmed

You will receive an order confirmation email and/or SMS with all details

What if I receive the wrong item or a damaged product

Please contact us immediately, and we will arrange a replacement or refund

Do I need an account to place an order

You can order as a guest, but creating an account makes tracking and managing orders easier

How do I create a new account

Click on “Sign Up” at the top of the page and fill in your details.

I forgot my password. What should I do

Use the “Forgot Password” option on the login page to reset it

Can I update my email or phone number

Yes, you can edit your details anytime in your account settings

Yes, feel free to reach out through our official Facebook and Instagram pages

What are your customer support hours

We are available Monday to Saturday, 9:00 AM – 7:00 PM

How can I contact customer service

You can reach us via email, WhatsApp, or phone

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